Frequently Asked Questions

Frequently Asked Questions


If your question is not listed below, please contact us or post your questions at the bottom of the page. We will reply to it on here, so be sure to subscribe to the comments.

We are pleased to announce that normal unencrypted video files will be available around July 2012. You will get the downloads in .mp4 (H.264) format in your Documents folder. Files will need to stay in that location in order to work with the application, but you may then copy or watch them with your preferred video player.


Player/Application FAQ


You can find a lot of info within the help section of the application itself. Most FAQ's are answered there. We posted a few here for your reference.

What is the video resolution of the videos?

Can I watch downloaded programs on my TV?

Can I transfer videos I have purchased to my iOS Device (iPod/iPhone/iPhone)?

What format are the downloaded files in? (.avi, .mp4, .mov or etc?)

How many computers can I play the downloads on?

How can I watch my programs on a different computer?

Am I able to burn videos I've purchased to a DVD?

What if my hard drive crashes or I buy a new computer?

Can I save my videos to an external hard drive? How do I change the download folder?

I want to delete the videos I have purchase from my computer. How?

Can I enjoy my downloaded programs even if I’m not connected to the internet?

How long does it take to download a course?

Can I return a download for a refund?

Can I slow down or loop a section of video so I can better learn what's going on?

2 replies to “Frequently Asked Questions

  1. maurie williams

    hi, i will be on vacation in CA, NV , TX in October from Australia and would like to visit a Wing Chun training centre. i would also be buying an assortment of equipment to help further my training program.
    thank you
    maurie

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